Legal

Refunds & Payments

Version 2026-10-20 · Effective 20 October 2026

Paid membership registration is not yet available. No payments are being taken and nobody is being charged. The planned fee is IDR 300,000 per member per year. Sections 2–6 describe the intended model only; they are not yet in effect and will be completed before any payment is accepted. Items marked “owner to decide” are not agreed terms.

1. What you pay

Annual membership (planned): IDR 300,000 per member per year. [Accountant/owner to confirm whether the price includes any tax and what invoice or receipt is issued]
Marketplace, job posts and Billboard requests: currently no separate fee, and the Hub takes no commission on member-to-member deals. [Owner to confirm future marketplace fee policy]
The full price, how often you'll be charged and how to cancel will be shown before you agree to pay. Nothing will be added after you've agreed to a price.

2. How payment would work (planned)

The Hub intends to use Xendit as its payment provider, subject to Xendit reviewing and approving the Hub; no payment account is active. Payments would be taken on the provider's own secure payment page; the Hub won't receive or store your card or e-wallet details.
A paid membership would become active only after the Hub's server receives payment confirmation from the payment provider. Reaching a “payment successful” page in your browser is not, on its own, enough.
Which payment methods (if any) support yearly automatic renewal will depend on what the provider approves. [To be confirmed with Xendit after its review]
When you would pay: after creating your account, from the Membership page.

3. Automatic yearly renewal (planned)

Membership is intended to renew automatically each year at the same price — only if the payment provider supports recurring payments for your payment method and you explicitly authorise recurring charges when you first pay.
Your Membership page will show your renewal date. [Owner to decide whether and when a reminder email is sent before each renewal]
If the price ever changes, you'll be told in advance and can cancel before the new price applies.

4. Cancelling

You'll be able to cancel the renewal at any time from the Membership page. Cancelling stops future charges. It is separate from asking for a refund.
Access after cancelling: [Owner to decide: until the end of the period already paid for, or immediately]
Deleting your account also stops future renewals. If renewal can't be stopped automatically, the account isn't deleted and we'll ask you to cancel first or contact us.

5. Failed renewals

If a renewal payment fails, Xendit may retry it according to the plan's settings. [Owner to decide the number of retries and any grace period before access ends]
If renewal finally fails, membership ends at the end of the paid period (plus any grace period). Your account, profile and data are not deleted. [Owner to decide what an expired member can still access; you can always download or delete your data]

6. Refunds

Refund rules haven't been set yet. [Owner, with legal advice, to define when membership fees are refundable (e.g. first payment, renewal), how to request a refund and how long it takes] Whatever is decided, your mandatory rights under Indonesian consumer-protection law (including Law No. 8 of 1999) and other applicable law still apply.

7. Duplicate, incorrect or unauthorised charges

If you're charged twice, charged the wrong amount, or see a charge you didn't authorise, contact us at adwaya.raki@gmail.com with the date and amount. We'll check it against our records and Xendit's, and correct any charge made in error.
The Hub does not take any payments at present. Anyone asking you to pay a “membership” or “verification” fee — by any means — is not acting for the Hub. Please report it.
You can also contact your bank or e-wallet provider about an unauthorised charge.

8. Marketplace purchases between members

When you buy from or sell to another member, you pay each other directly using a method you agree on. The Hub is not the seller, doesn't receive or hold that money, and can't issue refunds for those purchases. Returns and refunds are between buyer and seller, under the terms they agreed and applicable consumer-protection law. If you believe a member has defrauded you, report it to us (we can remove listings and suspend accounts) and to your bank or payment provider, and to the police where appropriate.

9. Contact

PT Ark Kreasi Digital · adwaya.raki@gmail.com · Business information